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YOUR COVID

PLAYBOOK

The new layer across your experiences.

We are living in a new world, expectations have changed and so have our obligations.

We can provide you with the simple steps and all the necessary elements to provide safe, satisfying and sustainable experiences.

Do your people need some help to navigate their way through our new era?

It's challenging, but it doesn't need to be too hard.

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YOUR COVID PLAYBOOK

The Playbook provides the necessary layers that allow you to provide the experiences you want to bring to life. In 3 simple steps, we can make sure you meet all expectations.

  1. We Discover what is needed, to understand the requirements for you and the most efficient and effective way of delivering these 

  2. We Design the experience to ensure the interactions are all safe, satisfying and manageable

  3. We Deliver and check that we are achieving what we need to, in a desirable, viable and sustainable way.

Each step and layer is necessary but manageable. We must intentionally design the experience with our new considerations in mind, and enable our providers to deliver what they need, how they want, in a way that they can. 

 

So that more people sign up, show up, share it, and show up again.

​​

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THE PLAYBOOK PROCESS

3 simple steps

DISCOVERY

TO 

UNDERSTAND

We observe & evaluate the current experience.

DESIGN

TO

INFLUENCE

We design (or re-design) events, programs or sessions.

deliver

TO

ACHIEVE

We move people to sign up, show up, and sign up again.

YOUR PLAYBOOKS

THE ELEMENTS

9 essential elements

01

PEOPLE

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INFLUENCING PEOPLE

YOUR

PARTICIPANTS

FANS, MEMBERS

PARTNERS

02

PROVIDERS

Explore >

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 PROVIDING EXPERIENCES

You & Your Team.

Staff, Volunteers

Stakeholders.

03

INTERACTIONS

Explore >

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PEOPLE & PROVIDERS

You & your People

coming together.

04

JOURNEYS

Explore >

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JOURNEYS OF ASPIRATION

MILESTONES

The Influence of Time

MOMENTS

05

EXPERIENCES

Explore >

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EXPERIENCES OF VALUE

ASPIRATIONAL

MEANINGFUL

FUNCTIONAL

The Influence of Experiences

06

PLACES

Explore >

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MODES OF INTERACTION

PHYSICAL

ONLINE

The Influence of Places

07

STAKEHOLDERS

Explore >

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THE INPUTS

INTERNAL

+

EXTERNAL

The Influence of Collaboration

08

RESOURCES

Explore >

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THE RESOURCES

The Influence of Capabilities

PEOPLE

MONEY

TIME

09

VALUE

Explore >

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THE REWARDS

The Value of Experiences

PEOPLE

EXPERIENCES

ORGANISATIONS

INSPIRED

THE XD LAB

We are on a mission to evolve the influence of our experiences.

There are 3 current initiatives you can join us on:

  • THE PULSE - EXPERIENCE DESIGN RESEARCH STUDY

  • THE EVENT SHOW - EXPERIENCE DESIGN SESSIONS

  • THE MOVEMENT - EXPERIENTIAL LEARNING EXPERIENCES

“We found Andrew to be an excellent advisor. He has such detailed knowledge and expertise in understanding how to maximise an experience, both in terms of delivery and commercial returns.”

James Reid